Refund policy


Returns Policy

We have a 07-day return policy, which means you have 07 days after receiving your item to request a return。     
1.

Applicable products are returnable within the applicable return window if you've received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page.

2. Conditions of return

  • Items must be: unused, undamaged, with all original packaging, tags, accessories, and manuals intact.

  • Please record an unboxing video at the moment you open your package. This is mandatory to process any return or refund request。

  • Return will be processed only if:            
    it is determined that the product was not damaged while in your possession and
                 
    the product is not different from what was shipped to you.
                 
    the product is returned in original condition(with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

3.
Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered, or incorrect product ordered。
4.
Products marked as "non-returnable" on the product detail page cannot be returned。 However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable。 We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement。 We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement。
5.
Products may be eligible for replacement only if the same seller has the exact same item in stock。 
6.
If the replacement request is placed and the seller does not have the exact same product in stock, a refund would be issued to you。 
7.
In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, Incredible Kart reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary。

Refunds Policy


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not。

4. Return Process

  1. Submit a return request within 7 days of delivery via your account portal or by contacting support。

  2. Upload your unboxing video during submission。

  3. We'll review and, if approved, send a pre-paid return shipping label。

  4. Ship the item back to us in its original packaging within 5 days of label receipt。

  5. After we inspect the returned product, we’ll notify you and process your refund within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too。
    If more than 14 business days have passed since we’ve approved your return, please contact us at infoincrediblekart@gmail.com。

5. Refund Method

  • Refunds are issued using the original payment method used at purchase.

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