Shipping policy

 

 

Shipping Policy for Sellers

1. Order Processing Time

• Orders are typically processed within 1 business days after payment confirmation。

• Orders placed on weekends or holidays will be processed on the next business day。

• Cancellation Policy 
  
  To ensure a positive customer experience, it's crucial to keep your listed products on IncredibleKart in stock and ready for shipment. However, we understand that unforeseen delays can occur, leading to late dispatch or order cancellations.
• Shipping Policy for buyers 

2. Shipping Methods

• We offer various shipping options to fit your needs, including standard, expedited, and express shipping.

• We have partnered with numerous Logistics Partners who collect products directly from your location and deliver them to our customers。 Shipping carriers may include Delivery, xpressbees, or local courier services depending on the seller's location。

**"IncredibleKart provides the most affordable shipping costs among all online platforms in India. 

Shipping Timeline

Orders must be shipped within 2-3 business days from the date of receipt, adhering to the Service Level Agreement (SLA) provided by you. Customer can monitor the status of order on our portal.

Shipping Regions

• We ship both within India and internationally.

• International shipping may be subject to customs clearance procedures, which could cause delays beyond the expected delivery time.

5. Handling Time

• The time it takes for an order to leave the warehouse is typically 2-3 business days.

• Certain items, like custom products or made-to-order goods, may require additional handling time.

6. Tracking Orders

• Once an order has shipped, a tracking number will be sent to the buyer via email or SMS.

• The buyer can use this tracking number to monitor the status of their shipment on the carrier's website.

7. Delivery Time

• Estimated delivery times depend on the shipping method chosen by the buyer:

  • Standard Shipping: 5–7 business days (Domestic)

  • Expedited Shipping: 2–3 business days (Domestic)

  • International Shipping: 7–21 business days (depending on the destination)

• Delays can occur due to weather conditions, holidays, or unforeseen circumstances, and we will notify

Shipping Costs

• Shipping costs will be calculated at checkout based on the buyer's location and the shipping method selected.

• Some sellers may offer free shipping for orders over a certain value (e.g., orders over Rs.499).

• Any customs fees, import duties, or taxes are the responsibility of the buyer.

  • you if your shipment is delayed.

  8. Missing or Damaged Packages

  • If your package is lost or damaged during transit, please contact us within 5 business days to initiate a claim.

  • We are not responsible for items damaged by the carrier, but we will assist you with filing a claim with the carrier.

  9. Address Accuracy

  • Please ensure that the shipping address provided is correct and complete. We are not responsible for delays or lost packages due to incorrect addresses.

  • Buyers will be responsible for additional shipping charges if an order needs to be reshipped due to an incorrect address.

    Order Cancellations & Modifications

    • Orders may be cancelled or modified before they have shipped. Please contact us within 24 hours of placing the order to request a cancellation or change.

    • Once the order has shipped, we are unable to modify or cancel it.

    11. Returns & Exchanges

    • If you're not satisfied with your order, please refer to our Returns & Exchanges Policy for instructions on how to return the items.

    • Returned items must be in original condition, with all tags, packaging, and accessories included.

    12. International Shipping & Customs

    • International shipments may be subject to customs duties, taxes, and import fees, which are the

      • responsibility of the buyer.

      • We are not responsible for delays due to customs processing.

      13. Sellers’ Responsibility

      • Sellers must ensure that items are packaged securely to avoid damage during transit.

      • Sellers must use reliable shipping carriers and provide valid tracking information to buyers.